| BPA International (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys. http://www.bpaworldwide.com |
| Call Centre Management Specialists Limited (UK) - Provide consultation services and solutions to the call centre industry. http://www.callcentre-specialists.co.uk |
| FurstPerson (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers. http://www.furstperson.com/ |
| TeleSolutions Consulting (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses. http://www.tsc-online.com/ |
| Predictive Dialer Software CCDS provides predictive dialer services and virtual call center software. http://www.ccds.ca |
| Advanced Call Centre Consulting (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies. http://www.accs-consulting.com |
| Amtech Marketing, Inc. (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment. http://www.amtechmarketing.com/ |
| Ascentys (ZA) - Global operation which offers management consultancy services to a broad range of sectors. http://www.ascentys.com |
| At Random Communications (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys. http://www.arllc.com |
| Barbara Burke & Associates (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance. http://www.barbaraburke.com/ |
| Berring Hine Consulting Group (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery. http://www.berring.co.uk |
| Call Center Depot (US) - Tools for call center professionals including associations, books, newsletters and consulting services. http://www.callcenterdepot.com/ |
| Call Center Learning Solutions (CCLS) (US) - Specializes in skills training for call center agents and managers through various online courses and e-books. http://www.callcentertraining.com/ |
| The Call Center School (US) - Call centre training and consulting services. http://www.thecallcenterschool.com |
| Call Centre Development (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy. http://www.ccd.net.au/ |
| Casama_Morton Training Service (PH) - Provides training and recruitment services for call centers located in the Philippines. http://casamamorton.tripod.com/ |
| CCT Group, Inc. (US) - Provides call center consulting services focused on operational and service needs. http://www.cctgroup.com/ |
| Chris Collie Associates (US) - A call center/teleservices e-learning and training company. http://www.chriscollieassociates.com/ |
| CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres. http://www.sacallcentres.com |
| CM Insight (UK) - A consultancy that takes the customer's view. Provides free research papers. http://www.cm-insight.co.uk/ |
