| Amcat Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. http://www.amcat.com/ |
| Avotus Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. http://www.avotus.net |
| Adtech Solutions Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications. http://www.adtech.net/ |
| Altitude Software Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. http://www.altitude.com |
| CenterForce Technologies, Inc. Offers a range of web based call center management tools. http://www.cforcetech.com/ |
| Custom Software Solutions Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. http://www.softwareontime.com/ |
| DTS Group Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. http://www.smartcall.com/ |
| Genesis Systems Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. http://www.buygenesis.com/ |
| ACM Diagnostics Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. http://www.acmdiagnostics.com/ |
| The Amanda Company, Inc. Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). http://www.theamandacompany.com/ |
| Amtelco Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. http://www.amtelco.com/ |
| Ansapoint Call Center Software Provider of online workforce management tools for forecasting agent staffing requirements at call centers. http://www.ansapoint.com/ |
| Applied Business Technologies Provider of Call Center recording and quality audit solutions. http://www.appliedcorp.com/ |
| Apropos Technology, Inc. Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) http://www.apropos.com/ |
| Astute Solutions Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. http://www.astutesolutions.com/ |
| Authtel Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. http://authtel.com |
| Bard Technologies Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. http://www.bardtech.com/ |
| Blå Tornet Data AB Offers software depelopement and consulting based around support organization and management. http://www.btd.se/ |
| Braxtel Communications Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). http://www.braxtel.com/ |
| Cacti Inc Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. http://www.cacticom.com/ |
